Customer Support – Branch Based (Dumfries)

About the role

This is a full‑time, branch‑based Customer Support position in Dumfries, working 35 hours per week, including Saturdays. You will join a Bank of Scotland team delivering face‑to‑face assistance to customers across nearby branches.

Key responsibilities

• Provide in‑person support for everyday banking transactions.
• Assist customers during sensitive moments such as bereavement, fraud incidents, or when they are vulnerable.
• Promote and guide customers in using digital and mobile banking services.
• Identify opportunities to match customers with appropriate products and services.
• Maintain accurate records and follow compliance procedures.

Required profile

• At least 12 months of customer‑service experience.
• Genuine, honest, and caring attitude towards customers.
• Strong empathy, integrity and the ability to stay calm under pressure.
• Commitment to delivering promises and going beyond basic expectations.
• Team‑oriented mindset, collaborating closely with colleagues.

Required skills

What we offer

• Starting salary £26,200 per year, rising to £26,950 after six months.
• Flexible working options and a supportive development framework.
• Opportunities for progression into phone, online, video or social‑media support roles.