Customer Support Consultant

About the role

As a Customer Support Consultant at Epos Now in Norwich, you will provide post‑setup care to new users of our cloud‑based payments and POS platform. You will respond to enquiries by phone, email and web‑chat, ensuring a smooth experience while meeting revenue and customer‑satisfaction targets.

Key responsibilities

• Handle customer queries via telephone, email and web chat.
• Achieve targets for revenue generation and customer satisfaction.
• Build and nurture meaningful relationships with customers.
• Accurately record all interactions in the CRM system.
• Deliver exceptional service on a rotating shift schedule, including occasional Saturdays and Sundays.

Required profile

• Proactive and driven to meet performance targets.
• Strong organisational skills and attention to detail.
• Excellent communication across all channels.
• Resilient and able to remain calm with unhappy customers.
• Empathetic and professional attitude.

Required skills

• Android
• iOS
• Windows
• Google Suite

What we offer

• Competitive base salary with uncapped commission.
• Performance bonuses and company bonus scheme.
• Career progression and internal promotion opportunities.
• Exclusive retail, restaurant and travel discounts.
• Company pension and 20 days annual leave (increasing with tenure).