Customer Support Executive

About the role

We are looking for a Customer Support Executive to join an online retailer specialising in video games, consoles and electronics. The role involves delivering high‑quality assistance to customers via phone, email, live chat and social platforms, ensuring a positive experience at every touchpoint.

Key responsibilities

• Provide prompt and courteous customer service across multiple channels.
• Build and maintain strong working relationships with customers.
• Handle help‑desk and phone queries efficiently.
• Respond to email enquiries in a timely manner.
• Collaborate with team members to achieve service targets.

Required profile

• Excellent verbal and written communication skills in English.
• Ability to type quickly and accurately.
• Strong customer etiquette and professionalism.
• Quick learner who can adapt to new processes.
• Effective multitasker capable of handling several inquiries simultaneously.

Required skills

• Proficiency in using help‑desk and live‑chat software.

What we offer

• Salary of £23,500 per year.
• 35‑hour work week, Monday to Friday, 9 am‑5 pm.
• On‑site role based in Bracknell, South East England.