Customer Support Representative – Cumbernauld

About the role

We are looking for a Customer Support Representative to join our Bank of Scotland branches in Cumbernauld (and surrounding areas). Working 35 hours per week on‑site, you will provide face‑to‑face assistance to customers, helping them through key moments such as bereavement, fraud concerns or digital banking queries.

Key responsibilities

• Deliver high‑quality, empathetic service to branch customers.
• Assist with everyday banking transactions and resolve complex issues.
• Guide customers in using online and mobile banking platforms.
• Identify opportunities to refer customers to appropriate products and services.
• Collaborate with colleagues to ensure seamless customer experiences.

Required profile

• At least 12 months of customer‑service experience.
• Strong interpersonal skills with a genuine desire to help people.
• Calm under pressure, adaptable and able to show empathy.
• Commitment to delivering promises and exceeding customer expectations.
• Team‑oriented attitude and willingness to collaborate.

Required skills

• Basic proficiency with digital banking tools (online and mobile platforms).

What we offer

• Full‑time permanent role – 35 hours per week, including Saturdays.
• Starting salary £26,200 per year, rising to £26,950 after six months.
• Flexible working options and a clear career progression framework.
• Training and development to build a long‑term banking career.