Customer Support Specialist – EMEA

About the role

Rogo is seeking its first Customer Support Specialist for EMEA to join a fast‑paced Support team, delivering exceptional experiences for our AI‑driven finance clients. You will handle client queries via chat and email, turning pain points into product improvements as we scale.

Key responsibilities

• Handle customer queries in day‑to‑day support queues (chat and email), ensuring timely resolution and SLA adherence.
• Assist clients and teammates to diagnose root causes and provide clear workarounds.
• Identify process optimizations and automation to improve operational efficiency and scalability.
• Collaborate with Customer Support Managers to streamline and scale support.
• Work cross‑functionally with Product, Engineering, Sales and Post‑Sales to keep stakeholders informed of support context.

Required profile

• 1+ years experience in customer support or user operations within a B2B SaaS or technology environment.
• Highly ambitious with desire to be an early hire at a fast‑growing company and influence future team.
• Exceptional organizational and prioritization skills in an ambiguous, high‑volume environment.
• Excellent verbal and written communication with keen eye for detail.
• Interest in staying up‑to‑date with financial and AI markets.
• Analytical mindset using data to inform operational decisions.
• Passion for delivering best‑in‑class customer experience and operational excellence.