Customer Support Specialist

About the role

As a Customer Support Specialist at Carebit Health, you will be the first point of contact for private‑healthcare professionals using our platform. Working remotely across the UK (with optional in‑person days in Fulham), you will ensure users receive accurate, timely assistance while helping to refine our support processes.

Key responsibilities

• Handle support tickets from initial response through to resolution, adhering to a two‑hour SLA.
• Troubleshoot technical and workflow‑related issues in a structured, methodical way.
• Contribute to internal knowledge bases, guides, and documentation.
• Identify recurring issues and trends to drive continuous improvement of the support function.
• Collaborate with product and engineering teams to share insights and enhance workflows.

Required profile

• Proactive, ownership‑driven attitude.
• Ability to work within a two‑hour response SLA.
• Strong communication skills and a customer‑focused mindset.

Required skills

What we offer

• Full‑time remote role (UK‑wide) with optional on‑site days in London.
• Salary £32,000 – £34,000 per year plus discretionary bonus.
• Opportunity to shape support processes in a fast‑growing health‑tech company.