Customs Clearance Coordinator

About the role

A customs services provider based in Felixstowe is looking for a proactive Customs Specialist to strengthen its customs operations team. The role covers the accurate processing of customs formalities for designated customers, preparing and submitting import and export declarations, managing customer instructions and documentation, and working with customers, internal teams, customs authorities and European offices.

Key responsibilities

• Complete import and export customs declarations in line with customer requirements, client IOPs and HMRC legislation.
• Submit accurate customs entries using ASM Sequoia with complete supporting documentation.
• Manage customer documents, records and folders for SCDP and Control Tower customers.
• Issue customs clearance instructions to express agents and European offices and manage workloads against agreed timescales and KPIs.
• Handle customs activities across road, sea and air freight and cover a wide range of commodities.
• Rate, create and manage jobs in Microsoft Dynamics and support month-end processes and reporting.
• Liaise with HMRC, customs authorities, port operators and other external parties, and respond to customer queries by email and telephone.
• Maintain knowledge of CPCs, the UK Tariff, preferential origin, Incoterms and UK/EU customs procedures, and contribute to continuous improvement.

Required profile

• Previous experience in customs operations, customs clearance, import/export, freight forwarding or a similar operational environment.
• Practical knowledge of customs procedures and import/export declaration processes.
• Knowledge of UK customs requirements and HMRC legislation, including CPCs and the UK Tariff; understanding of Bonded Warehouse, IP, RGR and preferential origin is an advantage.
• Good understanding of Incoterms and strong attention to detail with customs documentation.
• Excellent organisation, communication and teamwork skills, with the ability to work independently and adapt to changing requirements.

Required skills

• ASM Sequoia and Microsoft Dynamics (an advantage)
• Microsoft Office, with Excel (an advantage)
• Experience with road, sea and air freight is desirable

What we offer

• A varied role in an international customs environment with a collaborative, supportive team.
• An office-based setting with a smart casual dress code.
• Opportunities to develop expertise across customs procedures, commodities, customers and transport modes, and to contribute to continuous improvement.
• Some weekend work may occasionally be required.