Customs Coordinator

About the role

We are seeking an experienced Import & Customs Coordinator to join a busy logistics and freight forwarding operation in Basildon. The role involves managing import shipments from arrival through to final delivery, ensuring compliance with customs regulations and providing excellent customer service.

Key responsibilities

• Manage import shipments through the full operational lifecycle, from arrival to final delivery.
• Coordinate with shipping lines, transport providers, warehouse teams and customers to ensure smooth cargo movement.
• Process and verify import documentation, ensuring compliance with customs and regulatory requirements.
• Prepare and submit customs declarations using relevant systems and procedures.
• Obtain cargo releases and associated charges from shipping lines and carriers.
• Create and maintain accurate shipment records within internal operating systems.
• Convert and update electronic shipment data, ensuring customer and consignment information is correct.
• Manage container releases and coordinate collections with haulage providers.
• Complete customs and border formalities, including transit and discharge processes where applicable.
• Communicate proactively with customers, providing regular shipment updates via telephone, email and messaging platforms.
• Collaborate with customs, warehouse and operations teams to achieve service levels.
• Produce client invoices and ensure all operational records are maintained accurately.

Required profile

• At least 2 years' experience in freight forwarding, customs clearance or import operations.
• Good working knowledge of UK customs procedures and import processes.
• Excellent organisational skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast‑moving environment.
• Strong communication skills and confidence when dealing with customers, carriers and colleagues.
• Proactive and reliable approach, able to work independently and as part of a team.

Required skills

• Sequoia
• Destin8
• CDS

What we offer

• Competitive salary up to £35,000 per year (DOE).
• Full‑time permanent contract.
• On‑site role based in Basildon.