Cycle Technician – Bike Service & Repair

About the role

We are looking for a passionate Cycle Technician to join our Dorchester store. You will deliver market‑leading standards of cycle service and repair for a wide range of bikes, from kids' models to premium electric cycles. Your enthusiasm for bikes and strong customer focus will help you succeed in this fast‑paced retail environment.

Key responsibilities

• Perform service, building and repair work on children’s, adult, performance and electric bicycles.
• Diagnose faults, replace components and ensure each bike meets the highest quality standards.
• Assist customers in selecting and maintaining their ideal bike.
• Share expertise with team members and support their development.
• Contribute to achieving sales targets and store performance metrics.
• Work a flexible rota, including weekends, to meet customer demand.

Required profile

• Previous experience in a retail or cycle‑service environment.
• Proven ability to deliver excellent customer service.
• Comfortable working to sales targets and on a rota basis.
• Strong problem‑solving skills and ability to work efficiently.
• Willingness to train and mentor other team members.

Required skills

• Cycle service
• Bike building
• Bike repair
• Electric bike maintenance

What we offer

• Competitive hourly rates (£13.11 / hr for 21+ and £11.25 / hr for under 21).
• Store discount up to 25% and employee discount up to 50% on garage bills.
• Generous pension scheme, life insurance and employee wellness programme.
• Fantastic Trade Price Bike Scheme and Cycle‑to‑Work scheme.
• Opportunities for career development and training across the retail group.