Day Concierge – Luxury Residential Development

About the role

We are seeking a professional Day Concierge to be the first point of contact for residents, visitors and contractors at our high‑end residential development in Canary Wharf, East London. You will deliver exceptional customer service, manage enquiries and maintain the highest standards of appearance and conduct.

Key responsibilities

• Greet residents, visitors and contractors courteously and professionally.
• Handle all telephone, intercom, email and face‑to‑face enquiries efficiently.
• Receive, log and distribute parcels, packages and keys, verifying identity where required.
• Record resident instructions in the concierge database and ensure written confirmation for verbal requests.
• Register new residents, enter their details, and email login information and welcome letters.
• Program door entry fobs, key cards and update intercom panels.
• Escalate resident complaints or lease breaches to the Building Manager.
• Coordinate contractor access for maintenance tasks.

Required profile

• Minimum 2 years of residential concierge experience in a luxury setting.
• Professional appearance and demeanor at all times.
• Excellent written and verbal communication skills.
• Proactive, enthusiastic and solution‑oriented attitude.
• Ability to build trusting relationships with residents and colleagues.

Required skills

• Proficiency with Microsoft Outlook for email and database management.

What we offer

• Competitive salary of £378,708 per year.
• Opportunity to work in a prestigious Canary Wharf development.
• Supportive team environment focused on high service standards.