Deal Hub Associate

About the role

Gartner's Deal Hub is Sales' dedicated resource throughout the deal lifecycle, focused on finding optimal solutions to maximize growth and increase retention. Deal Hub Associates increase sales efficiency by significantly reducing the time Sales spends developing and closing deals. The role is based in Surrey.

Key responsibilities

• Partner with Sales to understand client requirements, evaluate requests against standards and help Sales leverage best practices to maximize retention and build smart deal strategies.
• Prioritize workflow and manage request volumes to maximize efficiency and drive urgency of deals.
• Build trust-based relationships with Sales and act as a trusted advisor and strategic partner from quote creation to order submittal.
• Coach Sales on deal negotiation, including deal strategy, best practices and handling client objections.
• Serve as liaison between Sales and internal business partners to get non-standard or complex deals across the line.
• Maintain a documented audit trail of requests and approvals in the CRM system and use proper escalation paths for problematic requests.
• Contribute to updating and revising the Deal Hub Playbook for globally consistent processes.

Required profile

• Bachelor's degree or equivalent work experience.
• 2-3 years' experience in a business environment; sales, sales support, contracting or procurement experience is a plus.
• Proven ability to build cross-functional relationships and interface in a complex hybrid organization.
• Excellent verbal and written communication and active listening skills.
• Able to solve complex problems, manage ambiguity and embrace feedback and best practices.

Required skills

• Experience with CRM systems (Siebel, Salesforce, Sugar) strongly preferred.

What we offer

• Competitive compensation and benefits.
• Hybrid work environment with flexible arrangements.
• Training and development, performance-based recognition and rewards.
• Rapid advancement potential in a supportive, collaborative culture.