Debt Collection Specialist (Remote, Part-Time)

About the role

A client is looking for a proactive and persistent Debt Collection Specialist to help recover overdue client invoices. The role is remote and part-time, working UK time zones Monday to Friday on alternating days, 8am-12pm and 3-7pm. It suits someone with proven debt collection experience and excellent English communication skills.

Key responsibilities

• Contact clients by phone to collect overdue and significantly overdue invoices.
• Make persistent follow-up calls to clients who are hard to reach or avoid paying.
• Follow up on promised payments and act when agreed payment dates are missed.
• Negotiate payment plans and secure clear payment commitments.
• Maintain accurate records of collection attempts, communications, commitments and case progress.
• Communicate firmly, professionally and politely about outstanding balances and deadlines.
• Issue or coordinate letters before action when needed.
• Escalate unresolved cases for possible legal action in line with company procedures.
• Give regular updates on collection progress and accounts needing further action.

Required profile

• Proven debt collection experience is essential.
• Demonstrated experience handling overdue accounts, difficult clients and payment disputes.
• Excellent spoken and written English.
• Clear, concise, authoritative, professional and polite telephone manner.
• Strong negotiation, follow-up and objection-handling skills.
• Ability to stay persistent, confident and composed on challenging calls.

What we offer

• Permanent work from home.
• Immediate hiring.
• Health insurance coverage.

Applicants apply through the online form, which includes assessment questions, a technical check and a voice recording; the hourly rate is set after the application, and candidates meeting all requirements are reviewed first.