Debt Recovery Assistant

About the role

We are seeking a Debt Recovery Assistant to join our head office team, initially based in Leighton Buzzard with a planned move to Milton Keynes later in the year. The role involves managing debtor accounts and ensuring overdue invoices are chased and settled promptly, in line with company policy.

Key responsibilities

• Chase overdue invoices by telephone, text, email and letter within agreed timescales.
• Maintain accurate records of all chasing activity and issue pre‑legal correspondence.
• Support branches by advising on procedures and maintaining positive relationships.
• Answer internal and external queries efficiently.
• Provide backup for the Debt Recovery team during absences.
• Issue County Court Claims and liaise with courts, mediators and legal counsel.
• Prepare witness statements, court orders and manage post‑judgment communications.
• Forward cases to enforcement agencies and update systems after enforcement.

Required profile

• Tenacity and enthusiasm with a proactive, self‑starting attitude.
• Excellent communication skills at all organisational levels.
• Strong organisational and time‑management abilities.
• High numeracy, accuracy and attention to detail.
• Team‑player mindset with a flexible approach and willingness to learn.
• Ability to recognise and escalate potential risks to the company.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Competitive salary of £26,000 per annum.
• Full‑time permanent contract.
• Opportunity to develop expertise in debt recovery and legal processes.
• Inclusive, diverse workplace committed to equal opportunities.