Demand & Delivery Lead (PMO)

About the role

The Demand & Delivery Lead (PMO) shapes, prioritises and delivers the technology portfolio of change initiatives across the Group, acting as the bridge between business stakeholders, technology teams and delivery partners.

Key responsibilities

• Manage demand intake, qualify and triage requests, and maintain a transparent backlog with value, effort and risk assessments.
• Provide delivery leadership from initiation through implementation, defining scope, milestones, delivery approach and success criteria.
• Elicit, analyse and document business requirements, produce user stories, acceptance criteria and support UAT and transition.
• Build strong relationships with academic, operational and technology stakeholders, facilitating workshops and coordinating delivery across internal and external partners.
• Apply proportionate PMO and portfolio governance, supporting prioritisation, resource allocation, financial tracking and executive reporting.

Required profile

• Demonstrable experience in portfolio, programme, demand or delivery management within a complex organisation.
• Proven ability to manage multiple initiatives concurrently, including prioritisation, delivery planning and stakeholder alignment.
• Experience running governance cadences, producing executive‑level decision packs and influencing outcomes without direct authority.