Department Administrator – Administration Assistant

About the role

Our client is seeking a highly organised and detail‑oriented Department Administrator to support the administration of new claims in a busy Uckfield office. You will ensure accurate case setup, maintain records and deliver excellent service to private and corporate clients.

Key responsibilities

• Manage the new claims email inbox.
• Set up new files and cases by entering information and documentation into the case management system.
• Review documentation to ensure accurate and efficient file creation.
• Prepare client care letters and compliance documentation.
• Process incoming post, scan and save documents onto the case management system.
• Answer and direct telephone enquiries professionally.
• Print and prepare documentation for postal dispatch.
• Provide regular updates to private and corporate clients.
• Update records and maintain accurate client information across multiple systems.
• Assist the team with general administrative and office support tasks.
• Prioritise workload to meet deadlines in a fast‑paced environment.

Required profile

• Previous administration, office support or coordinator experience.
• Exceptional attention to detail and accuracy.
• Strong organisational and time‑management skills.
• Excellent verbal and written communication.
• Professional, reliable and client‑focused approach.
• Ability to work independently and as part of a team.
• Capability to work effectively under pressure.

Required skills

• Microsoft 365 applications.

What we offer

• Free on‑site parking.
• 20 days’ annual leave plus bank holidays.
• Additional birthday holiday after 12 months’ service.
• Full‑time hours: Monday‑Friday, 9:00 am‑5:30 pm (including a one‑hour lunch break).
• Four‑month probationary period.