Department Manager - Food

About the role

Selfridges is looking for a Department Manager for its food department in Birmingham. The post covers the bought and concession department and its strategy, including payroll, and works closely with the Concession Manager. It is a full-time (37.5-hour) contract with flexible availability Monday to Sunday.

Key responsibilities

• Own the bought and concession department strategy, spotting opportunities and risks from market trends and competitor insight
• Work with the Concession Manager to set improvement targets, resolve issues and motivate the team to beat sales targets
• Develop team skills in product knowledge, cross-category selling, after-sales service and awareness of other Selfridges services
• Give regular feedback and coaching, and build individual development plans for each team member
• Act on feedback from the business, such as spotlights, engagement surveys and team member feedback
• Ensure compliance with trading standards, health and safety legislation and store operating procedures
• Drive stock loss KPIs through procedures, a stockless action plan and team training
• Work with Visual Merchandising and B&M teams to improve visual presentation, stock holding and relay customer feedback on best and worst sellers
• Maintain high standards through daily floor walks and follow-up on improvements

Required profile

• Commercially minded: understands numbers, manages stock levels and reacts to external factors affecting performance
• Collaborative: builds relationships with team, concession partners and the wider Selfridges community
• Retail expert: used to fast-paced, high-volume, customer-focused environments
• Good communicator, leader and adaptable, able to prioritise and keep the team calm during change
• Proactive planner for floors, events, stock and the coming seasons