Department Supervisor

About the role

Join Halfords in Burgess Hill as a Department Supervisor and lead a retail team to deliver exceptional customer experiences. This full‑time position is the gateway to store management, giving you day‑to‑day responsibility for a department.

Key responsibilities

• Supervise and coach a small team on the sales floor.
• Maintain market‑leading standards of customer service.
• Handle key holder duties and follow security and stock‑loss procedures.
• Support store management in achieving sales targets and operational goals.
• Deliver on‑the‑job training and coaching to colleagues.

Required profile

• Proven experience supervising or leading a small team.
• Strong background in delivering excellent customer service, preferably in retail or services.
• Ability to work to tight deadlines and meet sales targets.
• Commitment to personal development and learning.

Required skills

• None explicitly listed.

What we offer

• Competitive hourly rate of £14.
• Store discount up to 25% and employee discount up to 50% on garage bills.
• Contributory pension, holiday entitlement and wellness programme.
• Opportunities for training, career progression and internal mobility.