Deputy General Manager

About the role

We are seeking an ambitious Deputy General Manager to take full accountability for our centre when the General Manager is absent. This autonomous position places you at the heart of both the customer experience and team performance in a fast‑paced leisure environment.

Key responsibilities

• Coach, mentor and develop the team on shift, ensuring high standards of customer service.
• Maintain a safe, fun and welcoming environment for all visitors.
• Hands‑on involvement across front‑of‑house and back‑of‑house operations.
• Support the General Manager with administrative and operational duties.
• Deliver financial targets and uphold service standards.

Required profile

• Minimum 18 months experience in a customer‑facing management role, preferably in leisure, hospitality or retail.
• Proven ability to meet financial targets and drive sales.
• Passion for people development and coaching.
• Strong commitment to exceptional customer service.
• Ambitious, success‑driven and willing to work nights and weekends.

Required skills

What we offer

• Competitive salary of £36,500 per year plus a £1 per hour monthly bonus.
• 40‑hour permanent contract with additional pay for extra shifts.
• Outperformance profit‑share bonus paid half‑yearly.
• 28 days holiday (increasing with service length) and one in four weekends off.
• 50% discount on food while working, 30% discount for friends, and free bowling/golf vouchers each month.
• Optional pension scheme, employee assistance programme, well‑being training, healthcare cash plan and long‑service awards.