Deputy Manager – Customer Experience & Operations

About the role

We are looking for an ambitious Deputy Manager to take charge of our busy centre in Oxford when the General Manager is away. This autonomous role places you at the heart of the customer and team experience, offering a fast‑track path to General Manager within 12‑18 months.

Key responsibilities

• Lead and mentor the team on shift, ensuring high standards of customer service.
• Maintain a safe, fun environment for customers and oversee day‑to‑day operations.
• Support the General Manager with back‑of‑house duties and front‑of‑house performance.
• Drive financial targets, manage budgets and monitor service standards.
• Handle staffing, scheduling and performance reviews.

Required profile

• Minimum 18 months experience in a customer‑facing management role, preferably in leisure, hospitality or retail.
• Proven ability to meet financial targets and grow sales.
• Passion for coaching, developing teams and delivering exceptional customer service.
• Willingness to work nights and weekends.

Required skills

What we offer

• Competitive salary £36,500‑£40,500 per year plus hourly bonus.
• 40‑hour permanent contract with overtime pay.
• Profit‑share bonus paid semi‑annually.
• 28 days holiday plus additional days based on service length.
• Discounts on food, drinks and free bowling/golf vouchers.
• Pension scheme, employee assistance programme and healthcare cash plan.