Desk-Based Account Manager – Customer-Focused Role

About the role

We’re looking for a professional, organised and customer‑focused Desk‑Based Account Manager to join our team in Manchester city centre. This is not a sales role and there are no sales targets. You will support a portfolio of smaller client accounts from day one, building strong relationships and guiding them throughout the full customer journey.

Key responsibilities

• Managing a portfolio of small client accounts from onboarding through to renewal
• Building positive, long‑term relationships with customers
• Handling day‑to‑day account, service and general customer queries
• Supporting customers with billing queries and ensuring these are resolved efficiently
• Managing renewal conversations and processes
• Helping clients add relevant products or services to their account when needed
• Working closely with internal teams to provide a smooth customer experience
• Keeping account information and customer interactions accurately updated

Required profile

• Previous customer service experience is essential
• Excellent communication skills, both over the phone and in writing
• A professional, approachable and helpful manner
• Strong organisation skills and the ability to manage several customer queries at once
• Confidence dealing with billing queries and resolving issues calmly
• Someone who takes ownership, follows through and enjoys supporting customers
• B2B experience is essential, whether in customer service, retentions, renewals or account management

What we offer

• £30,000 basic salary
• Fully on‑site role in Manchester city centre
• Monday to Friday working hours, 8:45 am – 5:00 pm
• A customer‑focused position with no sales targets
• Opportunity to develop an account management career within a rapidly growing business