Desktop Support Engineer – London

About the role

Join a leading financial services organisation as a Desktop Support Engineer based in Central London. You will be a key member of the IT team, delivering responsive first‑line and second‑line support to colleagues across the business and ensuring a smooth end‑user technology experience.

Key responsibilities

• Provide first‑line and second‑line support for Windows devices, laptops, mobile devices and peripherals.
• Configure, deploy and maintain hardware, ensuring security and up‑to‑date software.
• Support inductions, onboarding and training for new joiners.
• Manage assets, device imaging and mobile device management via Intune.
• Maintain meeting room technology, webinars and Teams Calling setups.
• Document procedures, create knowledge‑base articles and participate in IT drop‑in days.
• Take part in an out‑of‑hours support rota and occasional travel to other offices.
• Assist with network testing, patching, cabling and office IT management.
• Explore and support emerging technologies such as Microsoft Copilot and AI tools.

Required profile

• Proven experience delivering high‑quality end‑user support in a corporate environment.
• Strong troubleshooting skills for Windows devices and familiarity with enterprise security tools.
• Customer‑focused mindset with excellent documentation and knowledge‑sharing abilities.
• Proactive attitude and a genuine drive to learn new technologies.

Required skills

• Windows device build, support and troubleshooting
• Entra ID and Active Directory user management
• Intune and mobile device management
• Microsoft 365 administration (Exchange, SharePoint, OneDrive)
• Azure Virtual Desktop (AVD)
• Teams Calling and 8x8 telephony solutions
• Web filtering, DLP, antivirus and SSO technologies
• Zendesk or similar service‑desk platforms
• Azure administration
• Power BI and Power Platform support
• PowerShell scripting for centralized management
• Cisco meeting room technology
• Exposure to Microsoft Copilot and AI technologies

What we offer

• Competitive salary up to £50,000 per year
• Central London office with modern facilities
• Opportunities to work with innovative technologies in a financial services environment