Desktop Support Engineer – London

About the role

Our client, a leading financial services organisation in London, is looking for a Desktop Support Engineer to join their Technology team. You will provide first‑line and second‑line support to colleagues, ensuring a smooth and secure end‑user experience across the business.

Key responsibilities

• Provide first‑line and second‑line support for the end‑user technology environment.
• Support inductions, onboarding and training for new joiners.
• Configure, deploy and maintain laptops, mobile devices and peripherals.
• Manage assets, keeping devices secure, up‑to‑date and ready for use.
• Support meetings, webinars and meeting‑room technology.
• Maintain documentation, procedures and knowledge‑base articles.
• Participate in IT drop‑in days and an out‑of‑hours support rota.
• Assist with network testing, patching, cabling and overall office IT management.
• Learn and support innovative technologies as the business evolves.
• Travel to other offices occasionally (once or twice per month).

Required profile

• Proven experience delivering excellent end‑user support.
• Strong knowledge of Windows device build, support and troubleshooting.
• Experience with Entra ID, Active Directory and Intune device management.
• Hands‑on experience with Microsoft 365 administration (Exchange, SharePoint, OneDrive).
• Familiarity with Azure Virtual Desktop, Teams Calling and 8x8 telephony solutions.
• Understanding of web filtering, DLP, antivirus and SSO technologies.
• Excellent documentation and knowledge‑sharing skills.
• Proactive mindset with a genuine drive to learn and succeed.

Required skills

• Windows
• Entra ID
• Active Directory
• Intune
• Microsoft 365 (Exchange, SharePoint, OneDrive)
• Azure Virtual Desktop
• Teams Calling
• 8x8 telephony
• Web filtering
• Data Loss Prevention (DLP)
• Antivirus
• Single Sign‑On (SSO)
• Zendesk or similar service‑desk platform
• Azure administration
• Power BI
• Power Platform
• PowerShell scripting
• Cisco meeting‑room technology
• Microsoft Copilot and AI technologies

What we offer

• Competitive salary up to £40,000 plus on‑call allowance.
• Full‑time permanent role based in central London.
• Opportunity to work within a leading financial services organisation.
• Exposure to a wide range of innovative technologies.
• Professional development and learning opportunities.