Desktop Support Engineer – Remote

About the role

We are seeking a Desktop Support Engineer to join our client’s London‑based team, working remotely to provide first‑to‑third line support for Windows desktop environments. The role involves configuring, deploying and maintaining Windows 7/10 machines and supporting Microsoft Office 2013 for a growing user base.

Key responsibilities

• Configure, deploy and maintain Windows 7 and Windows 10 workstations.
• Provide 1st, 2nd and 3rd line help‑desk support for Microsoft Office 2013 and related applications.
• Identify and resolve Windows system and software issues, including printer setup and driver management.
• Proactively improve internal processes and suggest new technology solutions.
• Monitor customer sites for potential problems and recommend preventative actions.

Required profile

• Strong English communication and customer service skills.
• Self‑motivated, well‑organised and able to work independently.
• Experience delivering 1st‑3rd line IT support in a corporate environment.
• Good understanding of IP networking fundamentals.

Required skills

• Windows 7 and Windows 10 desktop administration.
• Microsoft Office 2013 support.
• IP networking configuration and troubleshooting.
• Printer installation, management and driver configuration.

What we offer

• Competitive salary of £25,000‑£30,000 per year.
• Fully remote working arrangement.
• Opportunity to work with a rapidly growing client.