Director - Global Services Labwater

About the role

Veolia is looking for an experienced Global Services Director to lead its worldwide service organisation within the Labwater Solutions business. The role is office-based in Lane End, High Wycombe, with international travel, and sits alongside the Managing Director and cross-functional leadership teams. It suits a strategic service leader who wants to build high-performing international teams, grow recurring revenue and deliver an exceptional customer experience.

Key responsibilities

• Develop and execute the global service strategy and provide direct leadership to service teams in the UK and internationally
• Lead international service teams including technical support, field service engineers and customer success
• Drive customer satisfaction by monitoring KPIs such as CSAT, NPS, claims management and SLAs
• Grow the global installed base and increase service contract coverage to drive recurring revenue
• Develop new service offerings and digital service solutions
• Oversee global training programmes through the Labwater Centre of Excellence
• Manage departmental budgets and collaborate with Sales, Product Management, Engineering and Operations
• Contribute to product safety and serviceability during product development

Required profile

• MBA or equivalent advanced qualification
• Certification in a recognised service management methodology such as ITIL
• Proven experience leading an international service organisation in a laboratory, life sciences or technical environment
• Experience managing international teams, budgets and service improvement programmes
• Fluent English; additional languages are an advantage
• Full UK driving licence and willingness to travel internationally

Required skills

• Service management systems and performance metrics
• Analytical, problem-solving, communication and leadership skills
• Commercial awareness and experience developing profitable service offerings

What we offer

• Permanent, full-time position, 37 hours per week, Monday to Friday
• 25 days annual leave plus UK bank holidays, with buy/sell option
• Company bonus scheme, company car or cash allowance, pension scheme and private medical insurance
• Access to a private GP and other flexible benefits