Director, Systems Operational Excellence, EMEA

About the role

JCI is looking for a Director to own and drive operational excellence for its EMEA Systems business. The role defines, develops and deploys the standards and capabilities that support the business vision, growth strategy and market needs, working with the regional, country and domain Systems leaders to improve revenue growth, margins, cash, service linkage, risk and project management.

Key responsibilities

• Lead Systems Operations Excellence across the region, improving productivity and customer experience through simplifying tools, reports, processes and procedures.
• Drive continuous improvement of end-to-end delivery processes and implement performance improvement and standardisation programmes.
• Track and drive key metrics and KPIs, and lead the Lesson Learnt process across EMEA.
• Manage the Installation Excellence risk and escalation process on major projects and the installation auditing process (bid review, handover, backlog review).
• Support self-serve data analytics and process automation, and manage contingency values in the backlog.
• Work with commercial, finance, legal, procurement, pricing, L&D and other functions on strategic initiatives.
• Own systems operational and financial metrics and monitor risk in contract agreements in line with corporate governance.

Required profile

• Minimum 10 years' experience in a leadership or operations management role, ideally in construction.
• Six Sigma / Lean certification.
• Experience managing a wide range of stakeholders and working in a matrix organisation.
• Strong leadership, communication and customer-service mindset.

Required skills

• Strong project management skills.
• Change management experience in a dynamic environment.
• Analytical, process-driven problem solving and ability to run several projects at once.