Driver Account Manager

About the role

AO.com is seeking a proactive Driver Account Manager to keep its warehouse operations running smoothly and ensure customers receive their appliances on time. You will own the preparation of delivery and installation runs each morning, monitor progress throughout the day, and resolve any issues quickly and professionally.

Key responsibilities

• Prepare and oversee daily delivery and installation runs to ensure timely dispatch.
• Monitor operations during the day, resolving issues promptly to maintain service standards.
• Check all vehicles leaving the depot for security, legality, and compliance with transport legislation.
• Complete daily in‑house reports for the Depot Manager.
• Support and guide drivers, handling queries professionally and efficiently.
• Conduct alcohol testing when required and ensure compliance with company policies.
• Manage transhipping and reloads to keep operations flowing smoothly.
• Debrief vehicles returning from runs, addressing any issues or damages.

Required profile

• Strong understanding of transport legislation and logistics operations.
• Ability to build positive relationships under pressure and maintain professionalism.
• Confident decision‑making when the Depot Manager is unavailable.
• Quick problem‑solving ability and adaptability to changing situations.
• Excellent verbal and written communication skills.

Required skills

• Competent in Microsoft Office, particularly Excel.

What we offer

• 33 days holiday.
• 5% pension contribution.
• Healthcare and cashback schemes.
• Exclusive staff discounts and share‑save scheme.
• Enhanced maternity, paternity and adoption packages.
• Two fully paid charity days per year.