Duty Manager – Convenience Retail

About the role

We are looking for a proactive Duty Manager to run the day‑to‑day operations of a busy high‑street convenience store in Leamington Spa. The role combines stock management, customer service and team leadership in a fast‑paced retail environment.

Key responsibilities

• Oversee opening and closing procedures as a key holder.
• Manage replenishment, rotation and waste control of ambient, fresh and frozen stock.
• Handle till operations, cash handling and receipt of deliveries.
• Maintain store cleanliness, visual merchandising and compliance with health, safety and food‑safety standards.
• Develop staff rotas, conduct performance reviews and provide coaching.
• Resolve customer enquiries and complaints, building loyalty within the local community.

Required profile

• Previous retail management or supervisory experience, preferably in convenience or food retail.
• Strong leadership and communication abilities.
• Excellent organisational and problem‑solving skills.
• Ability to work 40 hours per week, including weekends and public holidays.

Required skills

What we offer

• Competitive salary £28,000‑£32,000 per year.
• Full‑time permanent role with a 40‑hour week.
• At least one day off each weekend as part of the rota.
• Comprehensive training – first 9 weeks based in Birmingham.
• Opportunity to progress within a national retail network.