End User IT Apprentice

About the role

Join the End User Support team at Cybit as an IT Apprentice, providing technical assistance to business users across a range of systems and applications. This apprenticeship offers hands‑on experience in a fast‑growing Managed Services environment, helping you develop a solid foundation in IT support.

Key responsibilities

• Deliver high‑quality customer service via telephone, email and the service portal.
• Gather incident details, log them accurately in the service management tool and prioritize according to SLA.
• Escalate incidents to 1st/2nd/3rd line support when required.
• Perform administrative tasks such as receiving, packing and dispatching hardware.
• Troubleshoot and resolve incidents using Windows, Active Directory, Office 365 and Citrix technologies.

Required profile

• Eagerness to learn and develop technical expertise in an apprenticeship setting.
• Strong work ethic, reliability and ability to meet deadlines.
• Excellent communication skills, both verbal and written.
• Customer‑focused attitude with the ability to explain technical concepts to non‑technical users.
• Adaptability to evolving Managed Services technologies and processes.

Required skills

• Windows operating system (including Windows 10).
• Active Directory basics.
• Microsoft Office 365 suite.
• Citrix environment familiarity.