ER Case Manager – Employee Relations (Hybrid)

About the role

Our client, a fast‑growing retail brand, is seeking an ER Case Manager to join their Chester head office. The role starts with a five‑day‑a‑week induction and then moves to a hybrid model, balancing office and remote work.

Key responsibilities

• Manage long‑term absence and Right‑to‑Work checking processes.
• Provide proactive, expert employee‑relations advice to managers.
• Handle serious conduct, capability, and employee‑concern cases, including suspensions and investigations.
• Support managers day‑to‑day on complex employment issues while respecting commercial constraints and legal frameworks.
• Maintain accurate case records in company systems and prepare documentation for hearings and appeals.
• Collaborate with the field‑based Case Management team to ensure consistency of approach.

Required profile

• Proven experience managing a variety of complex ER cases.
• Strong knowledge of UK employment law and its implications for employers.
• Excellent communication style that is clear, engaging, coaching and collaborative.
• Ability to build strong partnerships with a range of stakeholders.
• CIPD qualification at any level is welcomed.

Required skills

• Analytical and problem‑solving abilities.
• Commercially‑pragmatic approach to HR risk solutions.
• Flexibility to meet deadlines and respond constructively to feedback.

What we offer

• Store discount and subsidised on‑site restaurant.
• Free on‑site parking with electric charge points.