ERP System Administrator

About the role

BirdLife International, a global partnership for bird and nature conservation, is looking for an ERP System Administrator in Cambridge, UK. The role supports and advises BirdLife's ERP users, works on systems development projects, contributes to best practice and liaises with third-party service and support providers. It is a full-time position of 35 hours per week, open-ended contract, hybrid with at least one day per week in Cambridge.

Key responsibilities

• Develop Unit 4 knowledge for back-office system functions and act as the point of contact for Unit 4 support and troubleshooting for the BirdLife Global team.
• Support internal system development projects and develop working knowledge of all key interactions and processes in Unit 4.
• Create, implement and maintain standard procedures and develop training materials for the global team.
• Work with the Business Intelligence developer and Data Engineers on reporting and process delivery.
• Ensure backup routines are maintained and that support tickets are handled efficiently.
• Liaise with the outsourced support company for outstanding external tickets and complex queries.
• Create and maintain innovative solutions within budget and capacity constraints.

Required profile

• Great communication skills and a strong awareness of Relational Database Management Systems, ideally with a recognised certification in Systems Administration or Data Science.
• Good understanding of workflows, processes, database concepts and relationships.
• Structured, methodical, team-oriented and user-focused.

Required skills

• Relational Database Management Systems (RDBMS)
• SQL and other scripting languages

What we offer

• Salary of £31,000 - £33,000 per year depending on skills and experience, plus a 12% pension contribution.
• 25 days holiday in year 1, rising to 28 days.
• Hybrid working, access to the David Attenborough Building, LinkedIn Learning, cycle to work scheme and Employee Assistance Programme.