Estates Administrator – Temporary

About the role

The Housing Association in Acton, West London is seeking a proactive Estates Administrator on a temporary basis. You will act as the first point of contact for residents and visitors, ensuring smooth day‑to‑day operations of the estate and supporting the estate operations team.

Key responsibilities

• Respond to resident enquiries via phone, email and face‑to‑face, directing them to the appropriate internal contacts.
• Handle low‑level anti‑social behaviour issues, providing guidance and liaising with relevant authorities.
• Monitor CCTV systems and supply footage to police when required.
• React quickly to emergencies such as insecure entrance doors or faulty lifts and arrange urgent repairs.
• Coordinate contractor visits, granting access and overseeing work on site.
• Monitor parking areas, address violations and manage communal repair reporting.
• Conduct regular inspections of communal areas, including fire doors, to ensure compliance with health and safety standards.
• Maintain front‑desk organisation, manage office supplies and assume H&S duties in the coordinator’s absence.

Required profile

• Strong administrative background, preferably within the housing sector.
• Excellent customer service and communication skills.
• Ability to work on‑site in Acton and be immediately available.

Required skills

What we offer

• PAYE rate of £16.02 per hour or Umbrella rate of £21.18 per hour.
• Hybrid working pattern – four days on‑site, one day remote.
• Opportunity to gain experience in estate management within a housing association.