Event Operations Manager – Venue

About the role

As the Event Operations Manager for a flagship London venue, you will oversee a portfolio of over 80 clients, guiding each event from contract signing through post‑event reporting while collaborating closely with in‑house catering and production teams.

Key responsibilities

• Manage client relationships across a diverse portfolio of 80+ events.
• Coordinate event planning from contracting through to post‑event reporting.
• Liaise with in‑house catering, production and venue operations teams.
• Be on‑site to oversee events through to completion.
• Support seasonal event programmes at a second London venue.
• Maintain high client retention through strong account management.

Required profile

• Proven experience managing client relationships and coordinating complex events within a sizeable venue.
• Strong attention to detail in planning and administration, solid knowledge of catering and venue operations, and confident client‑facing communication.
• Background in venue management and event management at a similar level.
• Ability to remain calm, organised and flexible in a fast‑paced venue environment.

What we offer

• 10% performance bonus.
• Incentive trips for top performers.
• Five‑star hotel and dining experiences.
• Tickets to high‑profile venue events throughout the year.
• 25 days holiday plus TOIL for weekend event work.
• Healthcare plan.
• Daily meals on event days plus food & beverage allowance.