Facilities Helpdesk Coordinator – Hybrid (London)

About the role

The Facilities Helpdesk Coordinator will be the central point of contact for all facilities requests, building issues and workplace support queries within a London‑based financial services firm. Working in a hybrid model, you will ensure smooth day‑to‑day operations of the office by managing the facilities inbox, updating the CAFM system and coordinating both reactive and planned maintenance.

Key responsibilities

• Act as first point of contact for facilities queries and service requests.
• Log, track and close reactive maintenance jobs.
• Support scheduled preventative maintenance, including planning and follow‑up.
• Maintain accurate CAFM records with job notes, documents and certificates.
• Communicate progress, delays or issues to internal users.
• Liaise with contractors, suppliers and external service providers.
• Assist with helpdesk administration, filing and data maintenance.
• Prepare reports, statistics and ad‑hoc information as required.
• Escalate urgent or unresolved issues to the appropriate manager.

Required profile

• Experience in facilities management, workplace services or a corporate helpdesk environment.
• Strong communication, organisational and customer‑service skills.
• Ability to manage multiple tasks and remain calm under pressure.
• Flexible and willing to support the wider team when needed.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• CAFM system (experience preferred)

What we offer

• Competitive salary between £33,000 and £42,000 per year.
• Hybrid working arrangement.
• Opportunity to work within a dynamic financial services environment.