Facilities Helpdesk Coordinator – White City

About the role

The Helpdesk Coordinator will be the first point of contact for all facilities management (FM) requests at a high‑profile corporate site in White City. Working Monday‑Friday, 8:30 am‑5:30 pm, you will manage service requests via the CAFM system (QFM), coordinate engineers and contractors, and ensure delivery meets agreed SLAs.

Key responsibilities

• Monitor the helpdesk inbox and telephone line, logging requests accurately in the CAFM system.
• Schedule engineers, contractors and service teams to address FM jobs.
• Track job progress, update records and produce regular status reports.
• Raise purchase orders, process invoices and support quotation preparation.
• Assist with compliance reporting (PPMs) and contractor administration.

Required profile

• Previous experience in a helpdesk or FM coordination role.
• Strong organisational and communication abilities.
• Confident user of IT tools, particularly CAFM systems and MS Office.
• Proactive, reliable and customer‑focused attitude.

Required skills

• CAFM (QFM) system proficiency.
• Microsoft Office suite.

What we offer

• 33 days annual leave plus additional benefits.
• Employee Assistance Programme and reward schemes.
• Training and development opportunities.
• Subsidised gym membership and other perks.