Facilities & Workplace Experience Manager

About the role

We are looking for a dynamic Facilities & Workplace Experience Manager to lead integrated facilities management across a prestigious campus that blends modern buildings with historic listed structures. You will act as the operational heartbeat, partnering with senior leadership to design and deliver a best‑in‑class workplace experience.

Key responsibilities

• Manage both hard and soft FM service lines to ensure premium‑standard delivery across all campus buildings.
• Develop a people‑first workplace culture that supports CSR and sustainability objectives.
• Build strong relationships with clients, building users and key stakeholders as a trusted operational partner.
• Take full responsibility for statutory and non‑statutory compliance, ensuring all systems meet current regulations.
• Govern KPIs and SLAs, proactively resolving reactive and planned maintenance tasks.
• Identify and implement technological innovations to simplify operations.
• Own the campus budget, overseeing purchase orders, task orders, goods receipting and cost tracking.

Required profile

• Proven experience leading multi‑disciplinary FM teams in a complex estate.
• Strong understanding of statutory compliance and performance governance.
• Excellent stakeholder management and communication skills.
• Ability to drive sustainability initiatives and continuous improvement.

Required skills

• CAFM systems
• Financial reporting tools
• Budget management software

What we offer

• Competitive salary £58,000‑£60,000 per year plus bonus.
• Full benefits package.
• Standard Monday‑Friday, 8am‑5pm schedule.
• Opportunity to work on a high‑profile campus with historic and modern facilities.