Faculty Administration Officer (On-site, Birmingham)

About the role

The Faculty Administration Officer will support the faculty’s student and administrative processes, ensuring records are accurate and deadlines are met. Working 40 hours per week on a flexible schedule that may include evenings and weekends, you will play a key part in enhancing student outcomes.

Key responsibilities

• Process student information using GBS systems and maintain up‑to‑date records.
• Prepare documentation for faculty meetings and distribute timetables, academic calendars, and Moodle assignment extensions.
• Respond to student enquiries, triage complex issues, and collaborate with retention, welfare, and academic services.
• Contribute to student monitoring meetings by providing accurate data and follow‑up reports.
• Support general faculty administration and ensure compliance with internal policies.

Required profile

• Experience in administrative services, preferably within a widening participation or higher education environment.
• Bachelor’s degree or equivalent.
• Strong organisational, conflict‑management and communication skills.
• Ability to work under pressure, meet deadlines and adapt to flexible working hours.

Required skills

• Moodle
• GBS administrative systems (as used by the organisation)

What we offer

• £32,000 annual salary.
• 25 days annual leave plus public holidays and incremental extra leave.
• Pension scheme, tuition reimbursement, flexible benefits (Cycle to Work, Nursery, Techscheme).
• Perks@Work discounts, wellbeing centre, employee recognition programme and discretionary bonus.