Fast Track Resolution Specialist

About the role

Marsh is looking for a Fast Track Resolution Specialist to join its Norwich team. This is a hybrid role with at least three days a week spent in the office. The post supports existing London, Norwich and India-based colleagues, including Client Executives, in serving a large multinational, multi-product portfolio of insurance businesses covering Property, Casualty, Terrorism, North American Property, Life Sciences and Mining.

Key responsibilities

• Review and propose solutions to resolve client accounting issues escalated from Marsh Operations, involving Marsh Technicians and Brokers as appropriate
• Assist the Norwich Management team in providing management information on premium and revenue
• Ease payment situations and provide management information on payments
• Prepare premium calculations for Marsh clients
• Set and achieve specific goals, as evidenced by Workday records

Required profile

• Solid numeracy skills and a good working knowledge of MS Excel, including formulas, pivot tables, vlookup and xlookup
• Strong attention to detail, planning and organisational skills
• Excellent written and verbal communication skills
• Ability to work under pressure and to cope with the cyclical nature of the business
• Quick to take on board new, technical information
• An advantage: experience in a similar role

What we offer

• Professional development opportunities, interesting work and supportive leaders
• A vibrant, inclusive culture with a range of career opportunities
• Benefits and rewards designed to enhance well-being