Field Service Engineer - Break-Fix Support

About the role

NSC Global is looking for a highly skilled Field Service Engineer to provide onsite break-fix support for a leading global enterprise platform provider. The engineer replaces defective components, restores system functionality and meets 4-hour and Next Business Day service level commitments across customer sites.

Key responsibilities

• Respond to onsite service dispatches within the contracted SLA windows (4-Hour or Next Business Day).
• Replace failed server, storage and infrastructure hardware components.
• Coordinate with remote technical support engineers to carry out approved repair procedures.
• Complete post-repair validation and restore systems to operational status.
• Perform hardware diagnostics, fault isolation, component verification and root cause identification.
• Maintain accurate service documentation, ticket updates and customer communication.
• Ensure compliance with customer site access, security, safety and ESD requirements.
• Manage and return defective components within established service timelines.

Required profile

• 3+ years of enterprise hardware support or field services experience.
• Ability to communicate effectively in English.
• Valid driver's licence and ability to travel to customer locations.
• Level 2 Field Hardware Engineer profile; able to work independently in customer-facing environments.
• Must complete customer and company onboarding, safety, security and technical certification programmes before starting field work, and may need to pass technical assessments and keep certifications active.

Required skills

• Strong knowledge of server and storage hardware troubleshooting.
• Experience replacing SSDs, HDDs, DIMMs, power supplies, fans, controllers and other server hardware.
• Familiarity with data centre procedures, rack-mounted equipment and cabling identification.
• Preferred: OEM hardware certifications (Dell, HPE, Lenovo, Cisco, IBM or similar), experience with mission-critical production environments, prior break-fix experience, and familiarity with ServiceNow or similar ticketing platforms.