Field Service Engineer (EV Charging Stations)

About the role

SWARCO Smart Mobility Solutions / EVOLT Charging Ltd is looking for a Field Service Engineer in Carlisle to support its growing network of electric vehicle charging infrastructure. This is a hands-on role for someone who enjoys fault finding, working with tools and solving technical problems, providing on-site and remote support to customers.

Key responsibilities

• Daily servicing and maintenance of customer EV charging stations
• Diagnose and resolve electrical, hardware, software and network faults
• Complete repairs, including replacement of faulty parts and components
• Support installation, commissioning, preventative maintenance, upgrades and warranty activities
• Provide remote technical assistance to customers and field teams when required
• Maintain service records, daily worksheets and company vehicle mileage
• Manage and replenish spare parts stock
• Work with technical, engineering and customer service teams and support service contracts to meet response times and service levels
• Follow safety procedures and electrical and EV charging standards, and take part in an on-call rota of about one week in five, Monday to Monday

Required profile

• At least 2 years' experience in a technical support or field service engineering role
• Proven track record of servicing, maintenance and repairs
• Hands-on approach, strong fault-finding and diagnostic skills, and ability to work independently and in a team
• Good communication skills, explaining technical issues clearly to customers and colleagues
• Full UK driving licence, right to live and work in the UK, and no more than 3 points on the licence
• Desirable: experience in EV charging, automotive, clean energy or electrical engineering, remote technical support, on-call rosters, or relevant engineering qualifications

Required skills

• Using a multimeter and continuity testing
• Comfortable working with electrical equipment and diagnosing faults

What we offer

• Full internal training and relevant certifications
• Company vehicle and the tools required for the role
• 33 days holiday (including bank holidays) pro rata
• Employer pension contributions, Employee Assistance Programme and life assurance up to 6x salary
• Full training and development opportunities within an expanding technical team