Field Service Representative - Temperature Control Equipment

About the role

ICS Cool Energy, part of Trane Technologies, is looking for a customer-focused, technically capable Field Service Representative to support the installation, maintenance, troubleshooting and repair of temperature control equipment and related systems at customer sites. The work is field-based, on-site at customer locations, and the role delivers high-quality field service while keeping operations safe, efficient and reliable.

Key responsibilities

• Install, commission, maintain, inspect and repair cooling and temperature control equipment at customer sites
• Diagnose mechanical, electrical and control system issues and carry out corrective actions
• Carry out preventive maintenance to maximise equipment uptime and reliability
• Respond to service calls promptly and provide technical support in the field
• Complete service reports, maintenance documentation and job records accurately
• Communicate clearly with customers about equipment condition, service recommendations and follow-up
• Ensure compliance with company safety standards, customer site requirements and regulations
• Support equipment testing, startup and operational verification after repairs or installations
• Maintain service tools, test instruments and the company vehicle
• Collaborate with operations, technical support and customer service teams, and share customer feedback with management

Required profile

• High school diploma or equivalent; technical diploma, associate degree or trade certification preferred
• Experience in field service, HVAC, refrigeration, industrial cooling or similar mechanical/electrical service
• Working knowledge of mechanical, electrical and control systems
• Valid driver's licence and willingness to travel to customer sites
• Ability to work independently with limited supervision and to work in varying temperatures and weather
• Ability to lift tools, parts and equipment safely, and to climb ladders and work in confined or elevated spaces

Required skills

• Able to read technical manuals, wiring diagrams and service documentation
• Strong troubleshooting and problem-solving skills
• Proficiency with service reporting tools, mobile devices or basic computer systems
• Preferred: experience with rental cooling equipment, chillers, HVAC systems or industrial temperature control; familiarity with refrigerant handling; relevant certifications