File Handler Litigated Credit Hire

About the role

The role involves investigating litigated credit hire claims up to £25,000, aiming to achieve maximum savings through settlement in line with client instructions. The successful candidate will manage a caseload of DA credit hire files, potentially including personal injury matters, under the supervision of a Team Leader.

Key responsibilities

• Review and analyse files throughout the life of the case in accordance with client guidelines.
• Formulate an initial strategy for approval by the Team Leader.
• Conduct legal research and draft defences, direction questionnaires, CPR Part 18 and Part 35 questions.
• Undertake telephone negotiations with third‑party solicitors.
• Liaise with insured parties and insurers where necessary.
• Ensure all actions are recorded and completed in the Case Management System.
• Accurately complete management information processes and process bills.
• Maintain ISO 9001 compliance and adhere to SRA standards and regulations.

Required profile

• Experience of litigation and handling credit hire files with a proven ability to manage own caseload.
• Minimum of 5 GCSEs or equivalent; a degree or LPC is preferred.
• Strong initiative, planning and prioritisation skills.
• Excellent verbal communication and telephone negotiation abilities.
• Ability to remain calm under pressure and make sound decisions.
• Commitment to Keoghs values and a target‑driven environment.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Outlook.
• Experience using a Case Management System.
• Good overall IT skills.

What we offer

• Davies Incentive Plan.
• 25 days holiday per year (increase with service, option to buy/sell up to 3 days).
• Simply Health Care Cash Plan and WeCare 24/7 online GP, mental health and wellbeing support.
• Death in Service after 1 year of service.
• Pension contribution: 5% employee / 3% employer.
• Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex.
• Access to discount programmes, Gourmet Society membership and Merlin Attractions tickets.