Financial Support Agent – 12‑Month Fixed‑Term

About the role

Join Santander Consumer Finance in Redhill as a Financial Support Agent on a 12‑month fixed‑term contract. You will work directly with customers experiencing financial difficulty on vehicle finance agreements, providing empathetic support and ensuring regulatory compliance.

Key responsibilities

• Handle inbound and outbound calls, emails and letters from customers in arrears or facing financial hardship.
• Conduct affordability assessments and negotiate sustainable repayment plans.
• Maintain accurate, compliant records across internal systems and update customer accounts.
• Liaise with internal departments, third‑party providers and external agencies to resolve complex cases.
• Identify vulnerable customers, flag indicators of vulnerability and escalate where required.
• Escalate risk matters in line with Santander Consumer risk policies and regulatory standards.
• Adhere to Consumer Duty standards, protecting both customer and company interests.

Required profile

• Team‑player who can also work independently.
• Strong verbal and written communication skills.
• Professional telephone etiquette with empathy for customers.
• High attention to detail and accuracy when processing data.
• Ability to follow regulatory and internal policies.

Required skills