Fire & Security Administration Assistant

About the role

We are seeking an organised and proactive Administration Assistant to support the day‑to‑day operations of a growing fire and security business in Upminster. The role combines customer interaction, engineer scheduling and general office duties to ensure smooth service delivery.

Key responsibilities

• Answer incoming telephone calls and handle customer enquiries professionally.
• Schedule engineer appointments, maintain daily work diaries and coordinate visits.
• Prepare quotations, invoices and other customer documentation.
• Maintain accurate customer records, job files and process service reports.
• Liaise with customers, suppliers and engineers regarding appointments and ongoing work.
• Order equipment, manage stock administration and assist with compliance documentation.
• Perform general office administration tasks as required.

Required profile

• Excellent organisational and time‑management abilities.
• Strong communication and customer‑service skills.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Previous administration experience (essential).
• Driver’s licence for travel to job sites.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Competitive salary of £30,000 per year.
• Company pension scheme.
• Ongoing training and development.
• Supportive and friendly working environment.
• Opportunities for career progression.
• Holiday entitlement plus statutory holidays.