Flagship Sales Manager – Retail Leadership Role

About the role

Join our dynamic Retail team in our Barrett Street Flagship as a Sales Manager. In this pivotal role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.

Key responsibilities

• Deliver a premium, genuine and tailored customer service experience that exceeds expectations.
• Act as a role model, inspiring and guiding your team with dedication, integrity and warmth.
• Drive sales by monitoring team KPIs and leading by example with exceptional service.
• Collaborate with store leadership to cascade the business plan throughout the team.
• Provide in‑depth knowledge of the brand and products to customers and staff.
• Engage in duties that support overall store operations.
• Deliver team briefs and contribute actively to team meetings.
• Support store management in team development initiatives.

Required profile

• Previous experience supervising a team.
• Strong background in a customer‑facing role, ideally within a premium or luxury environment.
• Ability to guide, coach and develop others.
• Flexibility and adaptability to changing priorities.
• Proven ability to thrive in a fast‑paced retail setting.
• Excellent communication and interpersonal skills.
• Strong organisational and decision‑making abilities.
• Ability to perform well under pressure.

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding bonus and commission structures.
• Workplace pension contributions.
• Health & wellbeing services, including Medicash health support plan.
• Fitness discounts and cycle‑to‑work programme.
• Enhanced parental pay and family‑friendly policies.
• 25 days annual leave.
• Employee referral scheme.
• Career development opportunities.