Flexible Administrator / Crisis Worker – 12 hrs/week

About the role

The Flexible Administrator/Crisis Worker provides vital support to victims of sexual assault attending the Sexual Assault Referral Centre (SARC) in North Yorkshire. Working 12 hours per week on a rotating shift pattern, you will act as the first point of contact, guide patients through the forensic process and help manage their care pathways.

Key responsibilities

• Serve as the first point of contact for service users and their families.
• Administer and support the intake process, including preparing patients and assisting with forensic evidence collection.
• Support the SARC Manager in day‑to‑day centre operations.
• Maintain high standards of DNA anti‑contamination between cases.
• Assist patients and coordinate with police, NHS, ISVA and social services.
• Act as an advocate for patients during their time at the SARC.

Required profile

• Good IT skills.
• Experience working in a supportive or customer‑focused environment.
• Knowledge of safeguarding children and adults.
• Understanding of confidentiality requirements.
• Experience completing administrative duties.

What we offer

• Enhanced sickness, maternity, neonatal and adoption pay after one year.
• Well‑being programme and advanced rota planning for work‑life balance.
• Six weeks annual leave, pension scheme and life assurance.
• Access to accredited CPD training, masterclasses and funding for higher‑education courses after one year.
• Apprenticeships, employee assistance programme and long‑service awards.