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This job expired on 01/10/2026. It no longer accepts applications.
FNOL / Concierge Claims Technician – Hybrid, Glasgow
Exchange Street Claims & Financial Services · Glasgow
Job description
About the role
Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team in Glasgow (Hybrid working). You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed. You will be responsible for building strong professional relationships across the business and ensuring all claim information is accurately documented before loss adjuster visits.
Key responsibilities
- Being the first point of contact to policy holders making an insurance claim.
- Providing outstanding customer service and putting the customer at the centre of everything.
- Building strong professional relationships with team members and other areas of the business.
- Ensuring all information is documented correctly prior to Loss Adjuster visits.
Required profile
- FNOL experience in Insurance/Loss Adjusting/Claims Handling preferable.
- Team player with the passion for helping others.
- Proactive, with the ability to work with initiative and meet client SLAs.
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Exchange Street Claims & Financial Services
Glasgow