Fraud Customer Advisor

About the role

The Fraud Customer Advisor joins JPMorgan Chase’s First Party Fraud team in Edinburgh. You will use operational and investigative expertise to detect, prevent, and resolve fraud incidents, protecting customers and reducing financial loss for the bank.

Key responsibilities

• Deliver omni‑channel customer service while screening onboarding applications for fraud risk.
• Monitor and review customer accounts to identify suspicious activity.
• Investigate payment transactions and collaborate with other banks to prevent fraud.
• Work with wider fraud operations teams to support colleagues and customers.
• Stay up‑to‑date with emerging fraud and scam trends.
• Manage case workload, ensure timely resolution, and communicate findings to stakeholders.
• Maintain compliance with banking regulations and internal policies.

Required profile

• Minimum 2 years of customer‑facing operations experience in a UK bank.
• Proven ability to lead complex investigations with an analytical mindset.
• Strong attention to detail and high quality standards.
• Ability to work independently and as part of a team, meeting deadlines.
• Good stakeholder management and communication skills.
• Understanding of banking regulations with a focus on fraud.

Required skills

What we offer

• Flexible working hours – 35 hours per week over 4 days.
• Hybrid work model combining office and home‑based work.
• Opportunities to develop expertise in fraud detection and financial crime.