Fraud People Lead – Team Leadership in Fraud Prevention

About the role

Join JPMorgan Chase & Co. in Edinburgh as a Fraud People Lead, guiding a dynamic first‑party fraud team. You will empower colleagues, champion operational excellence, and help protect customers while advancing your own leadership career.

Key responsibilities

• Optimize team performance across operational, financial and people metrics.
• Collaborate with cross‑functional partners to improve business outcomes.
• Identify root causes of issues and implement change initiatives.
• Act as a brand and values advocate, fostering an inclusive culture.
• Coach and develop team members to achieve high‑quality results.
• Share customer insights and best practices across the organization.
• Build expertise across all channels and functions.

Required profile

• Proven leadership experience in a customer‑focused environment.
• Accountability, curiosity and ability to lead through change.
• Strong communication skills, both written and verbal.
• Creative problem‑solving and a passion for delivering first‑class service.
• Minimum 1 year in a leadership role, preferably in fraud operations or financial services.

Required skills

What we offer

• Opportunity to develop leadership capabilities within a global financial institution.
• Collaborative, inclusive team environment.
• Impactful work protecting customers and the business.