Freight Forwarder – Operations Specialist

About the role

The Operations Specialist is responsible for coordinating and executing domestic and international freight movements on a day‑to‑day basis. You will ensure shipments are handled efficiently, accurately and in line with customer requirements while maintaining high service levels and profitability.

Key responsibilities

• Coordinate air, road, courier and multimodal shipments from booking through to delivery.
• Liaise with airlines, hauliers, agents, suppliers and customers to ensure smooth execution.
• Monitor shipment progress, manage delays, exceptions and service issues.
• Prepare and process shipping documentation accurately and timely.
• Provide customers with proactive shipment updates and respond to enquiries.
• Maintain compliance with customs, security regulations and company procedures.
• Obtain rates, verify supplier invoices and support accurate job costing.
• Collaborate with operations, sales and finance teams and contribute ideas for efficiency improvements.

Required profile

• Minimum 1–3 years' experience in freight forwarding, logistics, transport or supply chain operations.

Required skills