French Customer Service Representative

About the role

Join a growing international manufacturing company as a French Customer Service Representative based in Lincoln. You will work on‑site Monday to Friday, supporting French‑speaking clients and collaborating with a dynamic team to ensure high‑quality service.

Key responsibilities

• Answer incoming telephone calls and respond to email enquiries in French and English.
• Resolve customer queries or route them to the appropriate department promptly.
• Prepare and process quotations, orders, and invoices accurately.
• Maintain and update the CRM system with product, pricing, and customer information.
• Coordinate collections and deliveries with transport partners for the French market.
• Assist with scheduling engineer and regional manager visits.
• Handle returns, repairs, and follow‑up activities, including upselling and cross‑selling.

Required profile

• Fluent in French and English at C1 level.
• Previous experience in a B2B customer service or call‑centre environment.
• Strong attention to detail and ability to work independently.
• Own a car, as the site is not reachable by public transport.
• Right to work in the UK.

Required skills

• Proficiency with CRM systems.

What we offer

• Competitive salary of £27,000 per annum.
• Full‑time permanent contract with benefits.
• Opportunity to develop within a thriving international team.